Future of Search

To meet the new challenges, Web services link servers over the Internet to exchange data and combine information in new ways. These services run on Web-based severs instead of individual PCs, allowing people to use then through any device that has Internet access, including cellular phones and handheld computing gadgets, as well as desktop and notebook computers.

Oracle’s Siebel Mobile Solutions applications provide field technicians with complete mobile access to customer information, asset histories, reporting tools, parts information, corporate knowledge bases and much more. By supporting a large variety of devices in both connected and disconnected modes, it enables efficient and accurate customer service and ensures that all technicians have access to the right information in the right place at the right time.

Oracle’s Siebel Wireless will provide technicians more real-time access to critical service information, including activities, service requests, order status, account and contact details and an employee directory. And because it will be seamlessly integrated with other Oracle applications, it will be easily configurable and developed.

The main directions are:

-         Deliver real-time access to critical information through a wireless device

-         Wirelessly push messaged to employees, partners and customers

-         Support multiple handheld devices and phones.

Wireless Browser Support: Siebel Wireless provides real-time access to critical information through a wireless device. Using WML or HTML browser on a mobile phone or handheld device, a field user can read, edit and write data in the customer database. As a result, the application enables field professionals to order items, trace parts, send correspondence, update service activities, review customer and activity information, access calendar and contact details, and respond to service requests.

Siebel Handheld will allow field technicians to access key information from the customer database through Direct Server Synchronization or Companion Synchronization to a Windows Pocket PC device. Developers will connect to the Siebel Server using a variety of mediums to download and synchronize activities, service requests and other critical data.

Siebel Mobile Web Client enables field service professionals to access a full desktop computing solution on a laptop through an automatic exchange of information with corporate servers. It offers synchronization of laptop records with data over LANs, WANs, dial-up connections, and the Internet.